Privacy Policy

Last updated: 19 June 2026

Witzenberg Online respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, subscribe to our communications, become a client, or use any of our digital services.

Our website address is: https://witzenbergonline.co.za/

1. Who we are

Witzenberg Online provides digital services including website design, website hosting, website maintenance, social media management, graphic design, SEO, email marketing support, digital strategy, CRM/lead management support and related online business services.

For privacy-related enquiries, please contact us at:

Email: sales@witzenbergonline.co.za
Website: https://witzenbergonline.co.za/

2. Personal information we collect

We may collect personal information when you:

Contact us through our website, email, phone, WhatsApp or social media
Request a quote, discovery call or consultation
Subscribe to our newsletter or marketing updates
Become a client of Witzenberg Online
Use our digital services
Submit information for a website, campaign, CRM system, email marketing list or online project
Interact with our website, forms, analytics tools or advertisements

The personal information we may collect includes:

Name and surname
Business name
Email address
Phone number
Website address
Social media profile links
Billing or account information
Information submitted through contact forms or enquiry forms
Project details, brand information and business requirements
Client login details or technical access information where required to deliver services
Marketing lead information supplied by you or collected through agreed campaigns
Communication records, including email, WhatsApp or meeting notes
Website usage information, including page visits, browser type, device type and basic analytics data

We only collect information that is reasonably necessary for the purpose for which it is collected.

3. How we use personal information

We use personal information to:

Respond to enquiries and requests
Prepare quotes and proposals
Provide digital marketing, website, hosting, maintenance and design services
Manage client relationships and project communication
Set up, maintain or support websites, forms, email platforms, CRM systems and marketing tools
Process invoices, payments and business records
Send newsletters, updates, offers or marketing communication where permitted
Improve our website, services and client experience
Monitor website performance, security and analytics
Comply with legal, accounting, tax and regulatory obligations
Protect our business, systems, clients and users from fraud, abuse or security risks

4. Legal basis for processing personal information

We process personal information where:

You have given consent
The information is needed to provide a service or respond to your request
Processing is required to perform a contract with you or your business
Processing is required by law
Processing is necessary for legitimate business purposes, provided your rights are respected
Processing is necessary to protect our systems, clients, business operations or legal interests

5. Client information and information processed on behalf of clients

As part of our services, clients may provide us with information relating to their own customers, leads, subscribers, website users or business contacts.

Where Witzenberg Online processes personal information on behalf of a client, we do so only for the agreed purpose of delivering the service requested by that client. The client remains responsible for ensuring that they have the correct permission, lawful basis or consent to collect and use that information.

We will not use a client’s customer, lead or subscriber information for our own marketing unless we have a separate lawful basis to do so.

6. Marketing and newsletters

If you subscribe to our newsletter or marketing communication, we may send you updates, service information, offers, business tips or related digital marketing content.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

We do not sell personal information or mailing lists.

7. Cookies and website analytics

Our website may use cookies and similar technologies to:

Help the website function correctly
Improve website performance
Remember basic preferences
Understand how visitors use the website
Measure website traffic and engagement
Improve our marketing and content

You can control or disable cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

8. Embedded content and third-party websites

Pages on this website may include links or embedded content from third-party platforms, such as videos, maps, social media posts, forms, analytics tools, payment tools or other external services.

Third-party websites and platforms may collect information about you according to their own privacy policies. Witzenberg Online is not responsible for the privacy practices of external websites or platforms.

9. Who we share personal information with

We may share personal information only where necessary and appropriate, including with:

Website hosting providers
Email and newsletter service providers
CRM and project management tools
Analytics and security tools
Payment, invoicing or accounting service providers
Professional advisers such as accountants, legal advisers or compliance consultants
Contractors or service providers who assist us with approved client work
Regulators, law enforcement or other authorities where required by law

We only share information where it is necessary for business, service delivery, security, legal or compliance purposes.

10. International service providers

Some of the tools and platforms we use may store or process information outside South Africa. Where this happens, we take reasonable steps to ensure that personal information is handled securely and in line with applicable data protection principles.

11. How we protect personal information

We take reasonable technical and organisational steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

These steps may include:

Password protection
Access control
Secure hosting environments
Limited access to client and project information
Security monitoring
Backups where appropriate
Use of reputable third-party service providers
Reasonable internal confidentiality practices

No online system can be guaranteed to be completely secure, but we take privacy and security seriously and work to reduce risk.

12. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

Responding to enquiries
Providing services
Managing client projects
Maintaining business, tax and accounting records
Complying with legal obligations
Resolving disputes
Protecting our legal and business interests

When information is no longer required, we will delete, destroy or anonymise it where reasonably practical.

13. Your rights

You may ask us to:

Confirm whether we hold personal information about you
Provide access to your personal information
Correct or update inaccurate information
Delete information where we are no longer legally required or permitted to keep it
Object to certain processing of your personal information
Withdraw consent where processing is based on consent
Stop sending you direct marketing communication

To make a privacy request, please contact us at:

sales@witzenbergonline.co.za

We may need to verify your identity before acting on a request.

14. Children’s personal information

Our website and services are not aimed at collecting personal information from children. We do not knowingly collect personal information from children unless this is necessary for a specific client project and the correct consent or lawful basis has been provided.

15. Data breaches

If we become aware of unauthorised access to personal information, or a security incident that may affect your personal information, we will take reasonable steps to investigate, contain and address the issue.

Where required by law, we will notify affected parties and/or the Information Regulator.

16. Complaints

If you believe your personal information has been handled incorrectly, please contact us first so that we can try to resolve the issue.

You also have the right to contact the Information Regulator South Africa.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, tools, legal requirements or business operations.

The latest version will be published on this page with the updated date.